Shipping policy

 

Any promise of delivery on a certain date or within a certain period is given in good faith but StreamZ Global has no liability whatsoever in respect of any failure to deliver on such date or within such period. This contract shall not be subject to cancellation nor shall StreamZ Global be under any liability for delay in delivery due to force majeure civil or military disturbance or war insurrection failure of or delay in transportation default of a supplier or sub-contractor to StreamZ Global or due to any cause beyond their control. In the event of any such delay the specified delivery date shall be extended by a reasonable length of time measured according to the length of delay. Shipments can sometimes be delayed if customers use a PO box service, as we require a signature upon receipt.

Deliveries are sent on weekdays only (Monday to Friday) and not at the weekend. Various delivery options are available depending on the recipients location. ‘Next day’ options may not be applicable to some locations.

DELIVERIES IN CANADA

Purchases made within Canada will be shipped from within Canada (Alberta) using Canada Post service.

The final ‘cut-off’ time for StreamZ to process inbound orders from Canada is 3pm (local time). Orders placed after this time may be processed the following day and sent using the selected delivery method on the next working day.

The delivery option available at the checkout stage are processed under ‘best intentions’.

Deliveries to Ontario and the Eastern provinces can sometimes take up to 6-10 days as with any Canada Post delivery service. Any receiving address from within these remote locations need to understand the Canada Post service prior to ordering as delays above the 3-5 days listed are 'out-of-our-control'.

Shipping charges have been applied to all Canadian orders and include remote locations.

StreamZ Global do not employ their own staff to deliver items and once deliveries have left the warehouse the responsibility of delivery is passed to the courier. If you have any questions or issues relating to deliveries contact help@streamz-global.com.

Tracking numbers for deliveries will be sent to the customer when available.

Once a tracking number is allocated delivery of that consignment and its delivery terms are passed to the courier company; tracking details and updates are between the consignee and the courier. Tracked consignments are subject to the terms set by the individual courier. Delays on tracked consignments should be communicated direct to the courier; and are available within 3 calendar months of the shipment date.

If you believe the consignment has gone missing or has been delayed for more than 7 working days after the advised delivery date; please contact the courier directly. Our support team can offer support if possible within 3 months of the advised delivery date.

Delivery charges depend on the delivery option selected. All deliveries require a signature present at the delivery address, failure to do so may result in the delivery being delayed. Parcels cannot not be ‘left with a neighbour’ or ‘left in a porch’. Any delivery attempted by the courier which is then returned to StreamZ Global will generate a refund against the job and require the customer to reorder if they still require the item. 

DELIVERY OPTIONS IN CANADA

Xpress Canada Post Delivery (1-3 business days) - Canada Post

Standard Canada Post Delivery (2-7 business days) unless to remote locations - Canada Post

If you wish to cancel your order for any reason, refunds will be issued upon successful receipt of the returned item and not before. We advise clients to reject the delivery rather than avoiding the courier. Rejecting the delivery will create a return timescale of around 5 working days, not rejecting the delivery can take up to 28 working days. 

All deliveries require a signature present at the delivery address, failure to do so may result in the delivery being delayed, this may also include PO box addresses. Parcels cannot not be ‘left with a neighbour’ or ‘left in a porch’.

Once a tracking number is allocated delivery of that consignment and its delivery terms are passed to the courier company; tracking details and updates are between the consignee and the courier. Tracked consignments are subject to the terms set by the individual courier. Delays with tracked consignments should be communicated direct to the courier; and are normally available within 3 calendar months of the shipment date. Once a tracking number has been allocated by the fulfilment warehouse then we are unable to cancel the shipping. Although fulfilment is processed on Mondays to Fridays in some busy periods fulfilment may be processed over the weekend. 

For any complications with tracked deliveries the StreamZ Global support team are available at help@streamz-global.com or by telephone +44 1273 90 08 09 (GMT, 10:00 – 17:30)